FAQs
When will my order ship?
We process and ship orders as quickly as possible! Please allow 24-48 hours for processing.
- USA: 4-10 business days
- International: 5-14 business days
You’ll receive a tracking number as soon as your order ships. For any questions, email us at orders@kuliefit.com.
How long does shipping take?
Shipping times vary based on location. We ship from multiple fulfillment centers:
- USA: 4-10 business days
- International: 5-15 business days
Can I return my order?
We offer a 100% money-back guarantee if your item arrives defective or damaged.
- You have 30 days to return it.
- Return shipping costs are your responsibility.
- Once received, we’ll issue a refund to your original payment method.
Note: If your order is already on its way, you’ll need to wait for delivery before requesting a return.
Can I cancel my order?
Yes! You can cancel your order before it ships with no penalty. Just email us at orders@kuliefit.com.
Address Changes & Issues
I entered the wrong shipping address. What should I do?
If you notice an incorrect address, email orders@kuliefit.com within 24 hours so we can update it.
After 24 hours, address changes are no longer possible, and refunds will not be issued.
Need More Help?
We’re here for you! Email us at orders@kuliefit.com, and we’ll assist you as soon as possible.
For faster responses, include your order number and issue details in your email.